Knowing this, more and more sellers are asking for referrals as a primary approach to filling their pipelines.

But they aren’t getting the number of high quality referrals they’d like or need. The techniques we’re hearing aren’t working consistently. That’s because so often we leave it up to the client to guess who they should refer us to. If you really want to be successful building your pipeline with referrals, you need to take a step back and think about what types of introductions you really want.

Just any old referral won’t get you your next hot prospect. When you leave it up to your customer to figure out who they think would be a good referral, they won’t consider all the qualification points you do.

They might not recognize that they’re a great client because they’re:

• Focused on issues that fall within your offerings’ sweet spot
• Using your solutions exactly like you want other customers to
• In a specific industry or a certain size company
• Treating you as a trusted advisor

Suddenly you find yourself with a referral that’s less than ideal. It’s too small a company, has a completely different set of needs than you address, or is outside your industry expertise.
Because the referral came from one of your top clients, you either have to figure out how to say “thanks, but no thanks” or follow-up then explain to your customer why it wasn’t the best fit. It’s possible you could actually waste as much time following up on this unqualified introduction as you would cold calling!

A poor referral from a great client puts you in an awkward position – all because you were trying to shorten your new business development cycle through referrals. Mediocre connections won’t help you fill your pipeline.

No, you only want top quality referrals. Your desire is to get introduced to companies and contacts that really need your offerings and will want to talk with you. You’re looking for new connections with the characteristics of your best clients.

Don’t limit yourself to asking for referrals that are similar in size, industry, or region.
Broaden your expectations to seek introductions to people who’ll implement and appreciate your offerings like your best clients do. Ask for contacts who’ll want to work closely with you and welcome your expertise and recommendations.

To get referrals that fit such specific qualifications, you need to frame who is a great connection when you ask. Tell your customer what types of companies make the best match for your offerings.

There are two parts to framing your referral request:

• Say, “someone like you who…” – and fill in the blank with the profile of your ideal referral.
• Then add, “someone who needs …” – and include the classic challenges, issues or needs you address.

What you’re doing is creating a picture of your ideal referral for your client. Now as they mentally search through all their colleagues, they can easily determine which ones to recommend. You’ve taken the guesswork out of it.

Call me a referral snob if you will, but if we’re going to ask for referrals, spend precious time following up on them, and then work them with due diligence, don’t we deserve to get only the very best introductions? I sure think so!

Kendra Lee is a top IT Seller, Prospect Attraction Expert and author of the award winning book “Selling Against the Goal” and president of KLA Group. Specializing in the IT industry, KLA Group works with companies to break in and exceed revenue objectives in the Small and Midmarket Business (SMB) segment.

So just what is referral marketing and how can to promote your business in front of everyone else’s?

It’s basically a systemised approach that turns every single sale into the buying power of many. This is done by establishing a specific set of strategies and tools designed to bring you new customers, clients, leads, and repeat business without other advertising methods. However, when combined with other systems such as advertising and direct mail, you will have a very powerful system of customer generation.

There are usually two things that stop small businesses from working referral marketing consistently and powerfully:

1. Lack of system
2. Fear of rejection

If you provide a product or service that helps solve problems and meets the needs of your customers or clients then surely you owe it to others to spread the word.

If you think about the act of referring it really comes down to these two simple things:

1. Provide a product or service that is liked and needed
2. Administering the referral expectation

If you’re not already convinced you should be actively employing referral marketing then here’s why you need to do this:

• Referrals are credible right from the start. When a trusted friend or colleague tells you about a business you transfer that trust to this company…even if you’ve never heard of them before.

• Research has proven beyond the shadow of a doubt that people who are referred to a business tend to spend more money. It’s probably because people tend to refer those that are ready-to-buy and not merely price shoppers.

• Referrals are extremely cost-effective and even a fraction of what you might pay in advertising costs in some cases.

Referrals are essential to your business so don’t overlook them.

To get your referral system in place and multiply your customer base contact us today.